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Privacy Policy

On-Line Privacy Policy

Privacy Policy May 2018

Your personal information is very important to us, we value your privacy and we safeguard all Personal and User Informaiton on a secure server.  We fully comply to all GDPR and Consumer Legislation.

This Privacy Policy explains how Toolstore Alan Wadkins Ltd collect and use your personal data when you browse our website and when you actively provide your Personal information.  The policy also details how we'll store your details safely and securely.  Please read this policy carefully noting that we Alan Wadkins Ltd reserve the right to disclose your information only in the circumstances set out below.


What information do we collect through our website and what do we do with it?

From you

If you sign up to an account or if you buy products or services from the website then we will collect personal Information from you such as your name, email address, delivery address, telephone number as well as your credit/debit card details and billing address.  We will also keep a register of your product selection(s) and order history and an encrypted record of your login details.

We will use this information to administer an account with us,complete your purchase(s), and complete delivery to your address.  Our assigned delivery company will be handed details of your specified delivery address and our payment gateway provider will directly administer your billing address and any debit/credit card details that you provide.  We do not hold any payment details of the transaction.  We will retain a record of your purchasing history.   You can access your Personal Information through the 'My account' section of the website.

We collect your data when you:


When you visit our website

When you make a purchase on the website, we collect transactional data even when you use our Guest Checkout

When you create an account with us

When you use the Contact Us page or send us an email

When you ask us to contact you regarding using the 'email me when back in stock' function

When you engage with us on social media, enter any competitions, view our posts or send us any messages

When you sign up to our mailing list Newsletter

When you review our service or leave comments regarding our stores or services

How and why do we collect your data


We confirm that any personal information that you provide to us or any user information that we can identify you from is held in accordance with the Data Commissioner's Office and we use said data for the following purposes:

 

To administer this website

To prevent fraudulent activity and keep our site secure

To process your payments

To process and delivery your order(s) to you

As statistical information to improve this website and service(s) to you

To serve web content and advertisements to you

To contact you specifically to leave a service and/or product review after your order has been placed

To respond to your queries, reviews or complaints.  Please note that we keep a record of our contact with you for any future communication with us to provide you with the best customer service

For product registration purposes with relevant manufactures/suppliers for warranty extension & or approval

On some products datatag anti theft security is included within the purchase price

To inform you of any updates to your order or of any abandoned purchases

To send you delivery notifications

To notify you, with your given consent, of any products, events, special offers or competitions that may be of interest to you via our newsletters or email alerts

To notify you of a change in service of policy

To improve our site so that it is presented to you in the most effective way for your device

To measure the effectivement of our advertisements and marketing

Cookies
By using our website you consent to our placement of cookies.

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use  traffic log cookies to identify which pages are being used.   This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistacal analysis purposes and then the data is removed from the system.

Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.   Most web browsers automatially accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.  The websites www.aboutcookies.org and www.allaboutcookies.org will provide more information on cookies, should you wish to learn more.

Our Marketing


We may use your information in order to personalise or improve your experience of our website.  Where we have your contact details, and you have subscribed to our marketing services, we may be in touch with details of our products or services including special offers, discounts and competitions.  At any time, you can unsubscribe to these services by clicking the unsubscribe link found at the bottom of every marketing email.

Who do we share your information with?

Some of our services require other partners to process.  We may need to share your information in order for our partners to perform these activities i.e. verify that a transaction is not fraudulent, administer your card payment, and deliver your items to you.  These companies adhere to all the same GDPR legal obligations with regard to safeguarding your information.

Fraud Prevention


Alan Wadkins Ltd are committed to the deterrence, prevention, detection and reporting of fraudulent activity and strive towards an 'anti-fraud' culture through all platforms of the business.  We will not tolerate any level of fraud or corruption and will treat any such event with the utmost severity.

Alan Wadkins Ltd have robust systems and procedures in regards to fraud prevention, detection and reporting and commits to:

Implement security systems to prevent fraud by design including the use of SSL encryption on the website and stringent data protection policies and procedures

Train ALL staff to be aware and vigilant of possible fraud to include our Fraud Team with specific responsibilities regarding investigation, reporting and recovery


Implement a procedure for investigating and reporting fraud

Ensure both alleged and proven fraud are dealt with in a consisent and timely manner

Work in co-operation with the relevant authorities where applicable

Keep records of proven fraud for the purpose of preventing further activity

Your Delivery

We hand over your name, contact and delivery address details to our assigned delivery companies.  It may also be necessary for our assigned delivery partner to take a photo of the ouside of your property to assure you we were in the right location at the right time to fulfil your order.  This photograph will not be published nor circulated or used for any other porpose than to verify a delivery was made or attempted at your address.

How long do we store your data?


We'll only keep your data for as long as it necessary to fulfil our services and no longer than is necessary for the purpose in which is the personal data processed.  In some extreme incidences this may be up to 6 years on some purchases such as electrical items.  At the end of that period the data will be permanently deleted so it cannot be used for any business related activity or purpose.

Site Security


Our website is SSL (Secure Sockets Layer) Certified.  SSL is a transparent protocol.  You can tell if a site is using SSL when a padlock is displayed or the address bar showing the URL as HTTPS instead of HTTP. SSL encrypts the data sent between your web browser and the terminating server.

Our website is PCI DSS compliant.  All payment details are encrypted and handed over directly to Sage pay or Pay Pal our payment gateways and are not held anywhere.  PCI DSS compliance ensures there are no vulnerabilities within the browser and on the physical server itself.

What choices do you have?


You have the right to ask us not to process your information for marketing purposes.

If you do not want us to contact you for marketing purposes, you can unsubscribe to these services, by clicking the unsubscribe link in any Toolstore Alan Wadkins Ltd email.

Access to your information and correction


We want to be sure the information we hold about you is up to date and correct.  If you want to receive a copy of what we hold about you, you have the right to do so.  This can be requested via writing or email and may incur a charge of £10.00 for dealing with this request.

You also have the right to complain to the Information Commissioners Office.  Details on how to contact them can be found on their website  HTTPS:ico.org.uk/.